Privacy policy

This Privacy Policy explains how Twinco Limited (“we”, “us”, “our”, or the “Site”) collects, uses, and shares personal information when you visit, interact with, or make a purchase through https://twincolimited.com (the “Site”), or otherwise communicate with us (collectively referred to as the “Services”).

Throughout this policy, “you” and “your” refer to any individual whose personal information we process, including customers, visitors, or others interacting with the Services.

By accessing or using the Services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue use of the Services.

Company Information

Business Name: Twinco Limited
Business Address: 28 Tracks Lane, Billinge, Wigan, England, WN5 7BL
Email: support@twincolimited.com

Phone Number: 

Information We Collect

When you access or use our Services, we may collect the following categories of personal information:

Device Information

Examples: Web browser type, IP address, time zone, cookies, and browsing behavior.
Purpose: To properly load and display the Site, maintain functionality, and optimize performance.

Order Information

Examples: Full name, billing and shipping address, payment information, email address, and phone number.
Purpose: To process transactions, fulfill orders, handle payments, and provide customer support.

Customer Support Information

Examples: Information shared during communications with our support team.
Purpose: To respond to inquiries, resolve issues, and improve our Services.

Use of Personal Information

We use your personal data to:

• Process and fulfill orders
  
  

• Communicate order updates or respond to inquiries
  
  

• Screen transactions for fraud or security risks
  
  

• Send marketing communications in accordance with your preferences
  
  

Disclosure of Personal Information

We may share your personal data in the following situations:

• With service providers that support our operations (such as payment processors, shipping providers, and IT services)
  
  

• With e-commerce and marketing platforms such as Shopify, subject to their own privacy policies
  
  

• When you direct or request us to do so (for example, through third-party integrations)
  
  

• With affiliated companies as necessary for internal operations
  
  

• To comply with legal obligations, enforce agreements, or as part of a business transaction such as a merger or acquisition
  
  

Data Disclosures Within the Past 12 Months

We have disclosed the following categories of information for business purposes:

Categories of Data

• Identifiers (contact and account details)
  
  

• Commercial information (purchase and order history)
  
  

• Internet activity (interactions with the Site)
  
  

Recipients

• Service providers
  
  

• Marketing and business partners
  
  

• Corporate affiliates
  
  

We do not use sensitive personal data to infer characteristics about individuals.

User-Generated Content

If you submit reviews, comments, or other content through our Services, such information may become publicly accessible. We do not control how third parties use publicly available information and are not responsible for its use or protection.

Third-Party Links

Our Site may include links to third-party websites or platforms. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided personal data to us, please contact us so we can remove it.

We do not knowingly sell or share personal data of individuals under 16 years of age.

Security & Data Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no system is completely secure.

We retain personal information only as long as necessary for business operations, legal compliance, dispute resolution, or enforcement of agreements.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access or know what personal data we hold
  
  

• Request deletion of personal data
  
  

• Correct inaccurate information
  
  

• Request data portability
  
  

• Restrict or object to processing
  
  

• Withdraw consent where applicable
  
  

• Appeal decisions regarding your requests
  
  

You may manage marketing communications using the unsubscribe link in emails. Transactional messages may still be sent.

We may require identity verification to process requests. Authorized agents may act on your behalf with proper documentation.

Complaints

If you have concerns about how we handle personal data, please contact us. You may also lodge a complaint with your local data protection authority.

International Data Transfers

Your personal data may be transferred to and processed in countries outside your place of residence, including the United States.

Where required, we rely on approved safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

Contact Us

For questions about this Privacy Policy or our data practices, contact:

Business Name: Twinco Limited
Business Address: 28 Tracks Lane, Billinge, Wigan, England, WN5 7BL
Email: support@twincolimited.com
Phone: +44 7988035467

Customer Service Hours:
Monday - Friday: 08:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 - 16:00 (GMT)

Average response time: within 24 hours